Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's Bar or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.
The Language of Luxury, Service and Serenity
The Seasonal Pool Server is responsible for ensuring a relaxing and enjoyable experience in the pool/patio area by providing impeccable service that exceeds our guests' expectations.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Greet and seat guests in the veranda and pool area
Take orders, serve guests and suggest and upsell menu items
Assist with clearing and resetting tables and removing dishes
Ensure pool deck is clean and well-maintained
Replenish towels and other necessities in the pool/patio area
Maintain visibility, identify needs and be ready to assist guests
Assist with creating a tidy and well-lit, relaxing environment
Promptly report all maintenance issues to management
Follow up with management and resolve guest issues and complaints
Adhere to SOP's, handbook policies, Standard of Appearance and applicable laws and regulations
Adhere to cash handling policy maintain a safe and secure bank
Assist in other areas of F&B as required
Maintain guest confidentiality
Practice the Hotel Core Values and 3 Steps of Service
Learn menu items, special offers, amenities, hotel facilities and hours of operation
Maintain knowledge of occupancy, VIP's, rooms, daily events and functions, local points of interest
Perform other duties as assigned
Minimum requirement high school diploma or equivalent
At least 1 year related pool server experience in a full-service luxury hotel
Ability to walk, stand for long periods, crouch, reach, bend, sit and carry to 40 lbs
Knowledge of wines and liquors
Outgoing personality and friendly, cordial demeanor
TABC certificate and Food Handlers' certificate required
Excellent command of English and ability to understand verbal and written instructions
Bilingual - English and Spanish - preferred
Demonstrate an outgoing, pleasant and cordial demeanor
Excellent organizational, time management and interpersonal skills
Must be able to work required shifts - AM, PM, weekends, holidays
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.