Hotel Granduca

Part Time LP Officer

Job Locations US-TX-Houston
# of Openings
1
Category
Administrative & General - Loss Prevention

Overview

 

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a northern Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's Bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.

 

The Language of Luxury, Service and Serenity

 

The part-time Loss Prevention Officer is responsible for maintaining the safety and security of our guests, employees and hotel, while maintaining a cordial and professional demeanor according to LHW and Hotel Granduca standards.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

 

Responsibilities

 

Support the integrity and work ethics of the LP department  and hotel

Maintain confidentiality hotel, employees and visitors' information
Maintain a cordial and professional demeanor to all guests, visitors and employees
Maintain knowledge of the hotel layout, rooms, services, hours of operations, location of all emergency equipment 
Maintain knowledge of hotel events, occupancy, VIP's and points of interest in local area
Log and deliver incoming packages, deliveries and mail to appropriate departments in a timely manner

Manage Lost & Found items 
Maintain confidentiality of reports and release information only to authorized individuals
Respect the privacy of guests and co-workers 

Be a role model in adhering to hotel and handbook policies and statutory regulations
Monitor and maintain control of vehicle parking lot
Conduct patrols and maintain visibility in and around hotel
Promptly and professionally address disturbances and disruptive behavior by guests
Monitor surveillance cameras and report and investigate unusual or suspicious activities

Maintain awareness of hotel - indoors and outdoors
Assist with evacuation procedures during emergencies, fire drills and natural disasters
Adhere to department SOP's, Standard of Appearance and handbook policies

Participate in Safety/required meetings and conduct Safety briefings upon request

Adhere to OSHA and Safety regulations, Federal & State laws and TABC guidelines
Practice the Daily Core Values and 3 Steps of Service

Manage control of keys, parking passes, lockers, uniforms, shipping & receiving 
Maintain communication with accurate pass-down logs and checklists

Perform health screening at employee entrance
Report all W/C related cases in a timely manner
Administer basic 1st Aid/CPR to guests or employees and arrange medical attention if necessary
Perform other duties as assigned

Qualifications

Minimum High School Diploma
At least 2 years' LP experience in a full service luxury hotel

Excellent work ethics and ability to adhere to and enforce policies and procedures
Excellent command of English and ability to follow verbal and written instructions
Bilingual - English/Spanish preferred

Proficient in Microsoft programs - Word, Excel, Powerpoint
Excellent interpersonal and communication skills
Excellent telephone, email etiquette, time management skills, attention to detail
Ability to multi-task and maintain an organized work area
Critical thinking, sound judgement and ability to remain calm in all situations 
Excellent Report writing and presentation skills
Ability to make sound decisions based on facts
CPR/1st Aid Certification
Ability to lift, push, pull, carry at least 90 lbs
Ability to see, hear, speak, smell, taste, use both hands, walk and stand for long periods, sit, bend, crouch, run, reach 
Must be able to work assigned shifts  - AM, PM, weekends, holidays

 

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

 

 

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