Hotel Granduca

  • Bar/Cocktail Server

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Bar - Servers
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that has the honor of being a part of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity

    The Bar/Cocktail server will provide genuine care and personalized service to create a memorable experience for our guests and exceed their expectation.

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    Welcome and seat guests in the Bar, Veranda and Pool areas in a professional and courteous manner
    Record guests' orders and accurately enter into point of service (POS) system
    Maintain confidentiality with guest information
    Demonstrate a pleasant, outgoing and cordial demeanor, while providing the standards of service according to LHW and Hotel Granduca
    Serve food and beverage items to guests in Bar ,Veranda and pool areas
    Maintain visibility and be available to assist guests at all times
    Demonstrate a friendly and cordial demeanor when interacting with guests and team members
    Suggest, describe and upsell food and beverage items
    Maintain updated knowledge of all wines, liquor and menu items
    Assist in other areas of F&B as required
    Adhere to the hotel's and LHW standards, policies and procedures
    Maintain an adequate inventory of supplies as required
    Practice the Daily Core Values and 3 Steps of Service
    Know the hotel, services, amenities and surrounding area
    Comply with all applicable laws including OSHA and TABC regulations
    Assist bartenders and barback with setting up and clearing tables
    Maintain ongoing communication with team, culinary and supervisor to resolve guest issues
    Adhere to the Standards of Appearance and maintain a warm and cordial demeanor
    Complete necessary side-work as required
    Perform other duties as assigned

    Qualifications

    Minimum high school diploma or equivalent
    At least one year related experience in a luxury or full-service hotel
    Ability to walk, stand, bend, and carry to 25 lbs
    Experience with Micros (POS) system
    Must possess knowledge wines, liquor and mixed beverage and all menu items
    TABC certification required
    Food Handler's certification required
    Must possess a genuine friendly but cordial demeanor at all times
    Excellent telephone etiquette and interpersonal skills
    Excellent organizational skills and ability to multi-task
    Possess excellent command of English and ability to follow instructions, verbal and written
    Ability to accurately record andcommunicate guest orders and special requests
    Bilingual - English and Spanish - preferred
    Must be able to work required shifts- AM, PM, weekends and holidays, based on business demands
    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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