Hotel Granduca

  • Room Attendant

    Job Locations US-TX-Houston
    # of Openings
    5
    Category
    Rooms - Housekeeping
  • Overview

     

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The Room Attendant will provide warm, inviting and clean guest rooms and public space while ensuring exceptional service according to Hotel Granduca and LHW standards.

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

     

    Responsibilities

    Clean guests' rooms, suites, bathrooms and public space to exceed LHW and hotel standards
    Maintain a cordial and professional demeanor towards internal and external guests
    Respect guests' need for privacy and maintain confidentiality of guest information
    Promptly deliver all Lost & Found items to Loss Prevention
    Report maintenance and other issues to department manager and supervisor
    Provide exceptional service while maintaining a cordial and professional demeanor
    Follow the proper procedures when entering and cleaning an occupied or vacant room
    Maintain an adequate inventory of linens and sundry items
    Dust, mop, vacuum, strip and replace linen and sanitize all areas of rooms, furniture and floors
    Empty ash trays and remove trash
    Promptly respond to guest issues related to room cleanliness and supplies
    Practice proper handling of chemicals according to OSHA regulations
    Maintain knowledge of hotel and area, services and amenities
    Adhere to OSHA regulations and hotel policies
    Practice the hotel's Daily Core Values and 3 Steps of Service
    Attend required meetings and training
    Update status of rooms to supervisor and record as required
    Ensure cart is adequately stocked and maintained in a neat and tidy manner
    Provide assistance to the team
    Perform other duties as assigned

    Qualifications

     

    Minimum high school diploma or equivalent
    At least 1 year experience as a Housekeeper in a luxury or full-service hotel
    Must possess excellent organizational skills and demonstrate pride in work
    Attention to detail and ability to multi-task
    Must possess good command of English, verbal and written
    Bilingual - English and Spanish - preferred
    Must be able to understand verbal and written instructions
    Ability to effectively communicate with guests
    Ability to pull, push or carry at least 50 lbs
    Must be able to stand and walk for long periods, bend, kneel, crouch, and use both hands, see, hear, smell, touch
    Ability to work scheduled shifts, or longer if required, including weekends and holidays
    Knowledge of proper chemical handling

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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