Hotel Granduca

  • Reservations Agent

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Rooms - Reservations
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity

    Position Overview:


    The Reservations Agent will provide warm and engaging service to all who contact the hotel and will promptly handle all incoming reservation calls in a professional, authentic and gracious manner, according to LHW and Hotel Granduca standards. The Reservation Agent will promptly and eficiently address all inquiries and requests, including cancellations, rates, special packages, hotel services and amenities.

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    Answer calls promptly, providing professional, authentic, and engaging service to the caller, according to Hotel Granduca standards
    Accurately and promptly make room reservations, while looking for opportunities to upsell
    Monitor inventory levels, room and rate restrictions
    Answer and return phone calls utilizing hotel and LHW standards
    Maintain knowledge of current special packages and amenity offerings
    Learn hotel services, facilities and hours of operation
    Follow up on guest and billing concerns and involve related departments to promptly resolve issues
    Adhere to the hotel and Handbook policies including the Standard of Appearance
    Provide assistance to other departments as required
    Practice Hotel Granduca Core Values and the 3 Steps of Service
    Ensure cancellations and reservations are processed accurately and promptly
    Communicate and follow up with Accounting and Front Desk to resolve reservations and billing issues
    Maintain full knowledge of room types, meeting space and local areas
    Perform other duties as assigned

    Qualifications

    Minimum high school diploma or equivalent
    At least 1 year experience in a full service hotel or luxury hotel
    Must possess a cordial and professional demeanor and excellent interpersonal skills
    Excellent time management skills and ability to multi-task
    Must be proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint
    Must be able to work flexible schedules, including nights, weekends and holidays
    Must have working knowledge of reservations, front office, and property management systems
    Excellent email and telephone etiquette and interpersonal skills
    Excellent written and verbal communication skills and ability to follow instructions
    Must maintain a professional, neat and organized appearance according to Hotel Granduca standards
    Ability to work assigned shifts, including weekends, holidays or evenings


    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

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