Hotel Granduca

  • P/T Restaurant Host(ess)

    Job Locations US-TX-Houston
    # of Openings
    3
    Category
    Restaurant-Hostess
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The part-time Host(ess) will welcome and seat the guests in the restaurant and assist in creating a memorable dining experience according to LHW and Hotel Granduca standards.

     

      To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Greet and and seat guests  in a warm and welcoming manner 
    • Escort guests to the assigned table and introduce the server
    • Ensure menus and work area are maintained in a clean and organized manner
    • Maintain communication with management, servers, and kitchen staff

    • Adhere to the policies of the hotel, including Standards of Appearance and Attendance Policy
    • Adhere to LHW and hotel standards when interacting with internal and external guests
    • Monitor and update restaurant activity to determine seating and dining flow
    • Assist with clearing and resetting tables as needed
    • Respond to guest inquiries in a timely, friendly and efficient manner
    • Maintain updated knowledge of special offers, beverage and menus items in all F & B areas
    • Answer phone within 3 rings and provide accurate information and timely follow up to guests' inquiries and requests
    • Record F&B reservations and communicate to appropriate department
    • Immediately communicate all guests' complaints and concerns to department manager for timely resolution
    • Practice the 3 Steps of Service and Daily Core Values of Hotel
    • Maintain a friendly, professional and cordial demeanor 
    • Know the hotel, services, amenities and the surrounding area
    • Perform other duties as assigned

    Qualifications

    • High school diploma or equivalent
    • At least one year of related experience in a full service or luxury hotel or fine dining restaurant
    • Ability to walk, stand, bend, and carry up to 10 lbs
    • Knowledge of menu, wines and liquors

    • TABC certificate

    • Food Handlers' certificate
    • Experience with OpenTable and Micros preferred
    • Must be able to work any shifts including evenings, weekends and holidays

    • Possess excellent command of English, verbal and written

    • Professional, courteous demeanor and excellent interpersonal skills
    • Knowledge of all aspects of services and amenities of hotel, including hours of operations of facilities
    • Knowledge of local sites and attractions and surrounding areas
    • Bilingual - English and Spanish - preferred

     

     Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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