Hotel Granduca

  • F&B Outlets Supervisor

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Restaurant- Supervisors
  • Overview

     

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

    The Language of Luxury, Service and Serenity

    The F&B Outlets Supervisor will assist and support the team in creating a memorable dining experience according to the standards of LHW and Hotel Granduca, while exceeding our guests' expectations.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    Actively participate in the training of the F&B team to ensure a memorable experience and excellent service to all guests
    Provide "Hands on" service by assisting with hosting, serving, bussing and expediting
    Demonstrate a positive attitude and genuine passion for catering to our guests' needs
    Maintain knowledge of VIP's, occupancy, functions and events, hotel services, hours of operation and local area and attractions
    Maintain visibility on the floor and promptly acknowledge and resolve all guests concerns in cordial and professional manner
    Promptly greet and seat guests and take orders as required to ensure efficient and timely service
    Maintain a warm, friendly and cordial demeanor towards internal and external guests
    Touch all tables and listen to guests' complaints and follow up to timely resolution
    Complete pass down logs and methods of communication and assist with necessary side work to ensure readiness for the incoming shift
    Update management on all guest concerns and implement methods to improve service
    Maintain a working knowledge of, and ensure compliance with, all statutory requirements regarding all food and beverage operations
    Maintain Hotel standards of appearance with regards to hygiene, grooming and presentation
    Consistently demonstrate service excellence through the effective implementation of the Granduca Hotels Core Values and LHW Service Standards
    Actively participate in department and other meetings as required
    Perform other duties as assigned

    Qualifications

    Minimum High School Diploma or equivalent
    At least 1 year experience in a related supervisory role in a luxury or full service hotel
    Genuine care and passion for service excellence
    Excellent time management skills and ability to multi-task
    Proficiency with Microsoft programs - Word, Excel, Powerpoint
    Excellent command of English, verbal and written and ability to understand and follow directions
    Experience with Micros system
    Knowledge of all menu items and beverages with the ability to upsell product
    Proven ability to achieve goals and demonstrate a cordial and professional demeanor during busy times
    Effective decision making abilities coupled with sound judgement
    Ability to analyze and interpret the needs of guests and offer appropriate options and solutions
    Strong personal integrity with an innate desire to work in an ethical manner
    Exceptional email and telephone etiquette and interpersonal skills
    Demonstrated ability to lead and mentor the F&B team
    Availability to work required shifts, including evenings, weekends and holidays

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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