Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that has the honor of being a part of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.
The Language of Luxury, Service and Serenity
The Group Sales Manager would focus on establishing and maximizing business relationships to exceed Company financial goals while adhering to the LHW and Hotel Granduca standards.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
Establish, increase and maintain the key client base - Corporate, Business Transient, Group - through proposals, phone calls, vists and site inspections
Maximize revenue by promoting all facets of the hotel to previous, current and potential clients
Ensure account details and closings are handled with accuracy and a sense of urgency and professionalism
Coordinate participation from related sources to finalize accounts and contracts
Research and develop new and appropriate marketing strategies to recruit new clients while maintaining an active client base
Represent hotel at trade shows while maintaining the professionalism and demeanor that reflect the standards of LHW and Hotel Granduca
Attend and participate in department and other required meetings
Communicate special needs and accmmodations prior to their group’s arrival to ensure a memorable experience
Demonstrate respect for the team and maintain a professional and cordial relationship with coworkers and clients that reflects the culture of Hotel Granduca
Follow up, acknowledge and resolve all client issues and concerns in a professional, cordial and timely manner
Maintain visibility and open communication before, during and after visits and events
Practice the Hotel Core Values and 3 Steps of Service
Demonstrate a professional and cordial demeanor and adhere to the hotel's Standard of Appearance
Maintain detailed knowledge of the hotel, including room type, services and amenities, hours of operation, local attractions, surrounding areas, points of interest, special offers and packages
Exceed goals and ensure client return
Perform other duties as assigned
Minimum High School Diploma or equivalent
College coursework preferred
At least 3 years' successful track record as Manager - Corporate Group Sales - in a full service, Independent or luxury hotel
Strong background in selling hotel rooms, F&B, Catering, Meeting Rooms, and thorough knowledge of sales techniques
Excellent verbal and written communication skills and ability to understand and follow instructions
Must be able to work effectively with Operations and other teams
Strong working knowledge of Microsoft Office – Word, Excel and PowerPoint
Excellent email, telephone etiquette and interpersonal skills
Ability to communicate effectively with individuals from diverse backgrounds and ethnicities
Must be detailed-oriented and possess excellent time management and organizational skills
Must be available to work any day or extended hours as required, based on business and client's events
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.