Hotel Granduca

  • Loss Prevention Manager

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Administrative & General - Loss Prevention
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The Loss Prevention Manager is responsible for ensuring the safety and security of the hotel and guests, while assisting with compliance of policy and procedures.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

     

    Responsibilities

    • Secure the property to ensure the safety of the hotel and all internal/external guests
    • Ensure proper execution of the daily functions of the department
    • Maintain ongoing communication with General Manager/HR and other departments as required
    • Generate reports and maintain logs as required
    • Assist with recruiting, training, coaching and developing team to achieve and adhere to the standards and expectations of LHW and Hotel Granduca
    • Comply with all F/S, OSHA and safety laws
    • Act as a role model to the LP team and the hotel
    • Provide support to LP team and other departments to ensure guest satisfaction, safety and security
    • Responsible for distributing keys and maintaining accurate key controls
    • Accurately record and distribute all incoming and outgoing packages and mail
    • Supervise locker and purse/bag checks
    • Monitor parking lot and identify unauthorized vehicles
    • Ensure facilities and gates are locked and unlocked at the scheduled times
    • Collaborate with HR to implement an effective Safety program
    • Chair monthly Safety Committee meetings
    • Enforce and practice the Core Values and 3 Steps of Service
    • Schedule effectively to minimize labor cost
    • Attend and participate in the required meetings and chair daily meetings with team
    • Maintain open communication and provide regular feedback to team and management
    • Assist with disruptive individuals and guest incidents to ensure safety and security of guests and hotel
    • Administer Fire and Disaster /Evacuation drills and champion the Risk Management/Safety initiative
    • Demonstrate pride and passion for role and maintain a sense of urgency in completing projects
    • Responsible for maintenance of accurate records and timely dispatch of Lost and Found items
    • Manage incidents and W/C reports while maintaining confidentiality
    • Handle guest requests in a positive, friendly, and professional manner
    • Maintain a professional, reserved and courteous demeanor and adhere to the hotel's Standard of Appearance
    • Maintain confidentiality of guest, hotel and employee information at all times
    • Assist HR in ensuring the compliance of all hotel policies and procedures
    • Performs other duties as assigned

    Qualifications

    • High School Diploma ror equivalent
    • At least 3 years' in a managerial role in Loss Prevention in a full service or luxury hotel
    • At least 1 year experience in LHW or Independent Boutique Luxury hotel
    • Experience with effective interacting and communicating with international guests including individuals and groups from different ethnicities and background
    • Must be energetic, self-motivated and positive role model
    • Proficiency with Microsoft programs -  Word, Excel, Power point, Outlook
    • Excellent command of English language, communication skills, verbal and written and ability to follow instructions
    • Bilingual - English/Spanish -  strongly desired
    • Multi-lingual skills -  a definite asset
    • Ability to maintain a calm and focused demeanor during busy times or challenging situations
    • Excellent time management skills and ability to multi-task
    • Must be able to communicate calmly, clearly and effectively with all levels of management, internal and external guests, including during stressful or crisis situations
    • Valid CPR 1st Aid certification 
    • Valid TABC certification
    • Must demonstrate the ability to think clearly and strategically deliver instructions in a calm and professional manner
    • Must be detailed-oriented and able to meet deadlines
    • A courteous and professional demeanor is required
    • Excellent email and telephone etiquette and interpersonal skills
    • Must demonstrate confidence in decision making and actions
    • Ability to create reports and draw conclusions and make sound decisions based on factual data
    • Must be able to work any shift as required based on staffing, guest and management needs and hotel events - including overnight, AM, PM, Mid, Weekends

     

    Hotel Granduca  is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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