Hotel Granduca

  • Concierge

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Rooms - Concierge
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin are the only hotels in Texas that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The Concierge Agent will provide genuine, warm and exceptional service to our guests, during their arrival, stay and departure, while adhering to the standards of LHW and Hotel Granduca. 

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Promptly greet guests and assist with all requests in a gracious, warm and courteous manner
    • Maintain visibility in the Front Office area and at the Concierge desk
    • Maintain communication with guests to ensure all special requests and needs are met
    • Assist with timely deliveries of Lost & Found, amenities and packages to guest rooms 
    • Demonstrate a professional and cordial demeanor that exemplifies the standards and culture of LHW and Hotel Granduca standards
    • Actively engage in guest recovery situations and follow up to final resolution
    • Assist the Front Office and Valet teams as required
    • Maintain communication with Housekeeping, F&B and other departments to ensure guest satisfaction
    • Assist with special reservations and suggest attractions and points of interest
    • Practice the 3 Steps of Service and Hotel Core Values
    • Adhere to the hotel policies, F/S laws and Standards of Appearance
    • Maintain knowledge of hotel services, amenities, special offers, hours of operations
    • Maintain knowledge of room types, local area, places of interest, attractions, sites, restaurants
    • Demonstrate passion for job and take ownership of guest issues and concerns
    • Assist with purchase and delivery of items to guests in a prompt and efficient manner
    • Cater to the guests' needs while maintaining a professional and cordial demeanor
    • Maintain a clean and tidy desk, work area and Concierge storage area
    • Perform other duties as assigned

     

    Qualifications

    • Minimum high school diploma or equivalent
    • At least one year experience as a Concierge or guest service agent in a full service or luxury hotel
    •  Passion for the role that reflects the culture and service standards of LHW and Hotel Granduca
    • Excellent command of English, verbal and written 
    • Bilingual - Spanish/English an asset
    • Excellent email and telephone etiquette and interpersonal skills
    • A warm, approachable, calm and professional demeanor with a sense of urgency to fullfill guests' needs  
    • Excellent comprehension skills and ability to follow instructions, verbal and written 
    • Ability to multi-task, excellent time management skills and attention to detail 
    • Extensive network of contacts, knowledge of local area and hotel and amenities
    • Ability to push, pull, carry up to 100 lbs
    • Ability to provide directions, recommendations and resources to enable successful fulfillment of guest requests
    • Knowledge of local attractions, exhibits, shows, concerts, entertainment, shopping and other activities 
    • Proficiency in Microsoft Office products - Outlook, Word, Excel, PowerPoint
    • Must be able to work assigned shifts including weekends and holidays, based on business demands

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed