Hotel Granduca

  • Food & Beverage Supervisor

    Job Locations US-TX-Houston
    # of Openings
    2
    Category
    F&B Supervisor
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private northern Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The F&B Supervisor will assist and support the team in creating a memorable dining experience that meets the standards of LHW and Hotel Granduca, while exceeding our guests' expectations.

     

    To accomplish this job successfully, an individual must be able to satisfactorily perform, with or without reasonable accommodations, each essential job function.  Reasonable accommodations may be made to enable qualified individuals with disabilities to successfully perform the essential functions of the job.

     

    Responsibilities

    RESPONSIBILITIES:

    • Actively participate in the training of the F&B team to ensure a memorable experience and excellent service to all guests
    • Provide "Hands on" service by assisting with hosting, serving, bussing and expediting 
    • Demonstrate a positive attitude and genuine passion for catering to our guests' needs
    • Maintain knowledge of VIP's, occupancy, functions and events, hotel services, hours of operation and local area and attractions
    • Maintain visibility on the floor and promptly acknowledge and resolve all guests concerns in cordial and professional manner
    • Promptly greet and seat guests and take orders as required to ensure efficient and timely service
    • Maintain a warm, friendly but cordial demeanor towards internal and external guests
    • Touch all tables and listen to guests' complaints and follow up to timely resolution
    • Complete pass down logs and methods of communication and assist with necessary side work to ensure readiness for the incoming shift
    • Update management on all guest concerns and implement methods to improve service
    •  Maintain a working knowledge of, and ensure compliance with, all statutory requirements regarding all food and beverage operations
    •  Maintain Hotel standards of appearance with regards to hygiene, grooming and presentation
    • Consistently demonstrate service excellence through the effective implementation  of the Granduca Hotels Core Values and LHW Service Standards
    •  Actively participate in department and other meetings as required
    •  Perform other duties as assigned

    Qualifications

    QUALIFICATONS:

    • Minimum High School Diploma or equivalent
    • At least 1 year experience in a F&B supervisory role in a luxury or full service hotel
    •  Genuine care and passion for service excellence
    •  Excellent time management skills and ability to multi-task
    • Proficiency with Microsoft programs - Word, Excel, Powerpoint
    • Excellent command of English, verbal and written and ability to understand and follow directions
    • Experience with Micros system
    • Knowledge of all menu items and beverages with the ability to upsell product
    •  Proven ability to achieve goals and demonstrate a cordial and professional demeanor during busy times
    •  Effective decision making abilities coupled with sound judgement
    •  Ability to analyze and interpret the needs of guests and offer appropriate options and solutions
    •  Strong personal integrity with an innate desire to work in an ethical manner
    •  Exceptional email and telephone etiquette and interpersonal skills
    •  Demonstrated ability to lead and mentor the F&B team
    • Availability to work required shifts, including evenings, weekends and holidays

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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