Hotel Granduca

  • Restaurant Server

    Job Locations US-TX-Houston
    # of Openings
    2
    Category
    Restaurant - Servers
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    The restaurant server will ensure that our guests receive a memorable fine dining experience in a warm and friendly atmosphere, with service that exceeds their expectation.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Provide genuine, engaging and personalized service in accordance with LHW and Hotel Granduca standards
    • Greet and seat guests, accept orders and special requests and deliver food in a timely, warm and cordial manner
    • Remember repeat guests and call guests by name
    • Create a relaxing and comfortable environment by providing excellent service that exceeds LHW and hotel standards
    • Maintain knowledge of all menu items, beverage and daily specials
    •  Provide bar, wine and cocktail service while adhering to TABC guidelines and hotel policy
    • Operate Point of Sale system with accuracy and efficiency
    • Assist with other job functions as required
    • Maintain a secure and accurate cash drawer and practice proper cash handling procedures
    • Adhere to the standards of operations, policies and procedures and verbal instructions required to succesfully perform the essential functions of the job  
    • Practice the hotel's Core Values and 3 Steps of Service
    • Assist with set up and clearing of dining room and other outlets 
    • Ensure areas are clean and sanitary and all condiments are adequately stocked
    • Complete required sidework and appropriate checklists
    • Promote and upsell food, special offers and beverage items 
    • Assist in controlling the loss and waste of food and beverage product 
    • Maintain knowledge of Hotel Granduca’s facilities and amenities to assist guests with directions and questions
    • Consistently maintain a professional, friendly and cordial demeanor to reflect the culture of Hotel Granduca
    • Perform other duties as assigned

    Qualifications

    • Minimum high school diploma or equivalent
    • At least 2 years' experience in a fine dining restaurant of a full service or luxury hotel
    • Current TABC  Certification 
    • Current Texas Food Handler’s Certificate
    • Must have knowledge of hotel amenities, services and hours of operation, local area and points of interest
    • Ability to follow and understand written and verbal instructions 
    • Excellent interpersonal skills and telephone etiquette
    • Professional and courteous demeanor
    • Ability to multi-task while providing excellent guest service
    • Must be of legal age according to state regulations to serve alcohol
    • Must possess excellent written and verbal communication skills and be able to communicate  effectively with individuals from diverse backgrounds and ethnicities
    • Must be able to work required shifts, including evenings, weekends and holidays

    Hotel Granduca is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

     

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