Hotel Granduca

  • Front Desk Supervisor

    Job Locations US-TX-Houston
    # of Openings
    2
    Category
    Rooms - Front Desk
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

    Position Overview:

     

    The Front Office Supervisor is responsible for assisting with the daily operations of the Front Desk, Concierge, PBX and Valet, to ensure a perfect first impression and welcoming experience for our guests.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Establish the first impression that reflects the culture of Hotel Granduca and exceed LHW standards
    • Maintain visibility in the Front Office and promptly assist guests as needed
    • Promptly greet guests and visitors in a warm, friendly and courteous manner
    • Demonstrate a passion for the role and be willing to assist guests wth every need
    • Check guests in and out, utilizing the guidelines of LHW and Hotel Granduca
    • Attend and participate in required meetings
    • Answer the telephone within 3 rings, using a positive and courteous tone
    • Accountable for securing and maintaining an accurate and balanced cash bank
    • Communicate effectively with management and other departments to ensure guest satisfaction
    • Acknowledge and resolve guest issues in a prompt and efficient manner

    • Practice and enforce the 3 Steps of Service and the Daily Core Values
    • Adhere to the Hotel Standards of Appearance, body language and tone
    • Maintain knowledge of emergency procedures and hotel policies
    • Provide leadership and assistance to Front Desk, Concierge, PBX and Valet team
    • Assist with training and development of new employees
    • Assist with Night Audit as required
    • Assist with the implementation and operation of AYS sytem
    • Maintain a professional and cordial demeanor to create a positive first impression to our guests
    • Maintain updated knowledge of hotel amenities and services, hours of operations, rates, room types and special packages & promotions
    • Share information regarding amenities, hours of operation of faclities and transportation to guests 
    • Work with Accounting department to research and resolve billing and cash shortage/overage issues 
    • Assist with deliveries to guests' rooms and preparing lost & found items for mailing to guests
    • Perform other duties as assigned

     

    Qualifications

    • Minimum high school Diploma or equivalent
    • At least 2 years' related supervisory experience in a full-service or luxury hotel
    • Night Audit experience a plus
    • Excellent command of English and ability to follow instructions, verbal and written

    • Bilingual - English and Spanish - preferred

    • Excellent telephone and email etiquette and interpersonl skills
    •  Excellent oganizational skills and ability to multi-task
    • Ability to remain calm and courteous during busy times
    • Listening skills and ability to demonstrate empathy 
    • Excellent computer skills  - Word, Excel, Power Point, Outlook

    • Must demonstrate a positive and professional demeanor towards internal and external guests
    • Must be able to work any shift including weekends, holidays, and overnight as needed

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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