Hotel Granduca

  • Front Desk Agent

    Job Locations US-TX-Houston
    # of Openings
    Rooms - Front Desk
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.


    The Language of Luxury, Service and Serenity



    The Front Desk Agent will create the perfect first impression while assisting with a flawless check-in and check-out process.  The Front Desk Agent will also handle  guest requests and resolve issues, in accordance with LHW and Hotel Granduca service standards. 


    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.


    • Effectively communicate with guests, employees and vendors
    • Accurately check guests in and out of the hotel in a cordial and timely manner
    • Handle billing and transactions on guest’s folio, obtaining method of payment for reservations
    • Explain hotel features and services and answer questions in a confident and cordial manner
    • Resolve guest complaints in a positive and timely manner to ensure maximum customer satisfaction
    • Anticipate guest needs, respond promptly and acknowledge all guests
    • Perform duties to meet or exceed LHW standards
    • Maintain visibility and demonstrate passion and readiness to respond to guests' needs promptly and efficiently
    • Maintain updated knowledge of hotel amenities and services, hours of operations, rates and special offers & promotions   
    • Assist with answering telephone and recording IRD orders
    • Demonstrate a sense of urgency and willingness to assist guests at all times
    • Maintain knowledge of all  points of interest in the Galleria and Houston area
    • Keep assigned bank secure at all times and ensure accuracy of all monetary transactions
    • Answer department telephone within 3 rings, using proper telephone etiquette and language
    • Communicate pertinent guest information to appropriate departments
    • Assist with delivery of guest packages, concierge and valet services
    • Work closely with Housekeeping department to maintain knowledge of rooms readiness
    • Maintain guest and client confidentiality
    • Maintain proper body language, tone and cordial demeanor towards internal and external guests
    • Adhere to Hotel Granduca  standards and practice the 3 Steps of Service and Hotel Core Values
    • Maintain a clean and organized work area with adequate inventory of supplies
    • Maintain a professional and neat appearance according to Hotel Granduca guidelines
    • Perform other duties as assigned


    • High school Diploma or equivalent
    • Minimum 1 year  related experience in a full service or luxury hotel

    • Prior night audit experience an asset

    • Excellent telephone and email etiquette
    • Excelllent communication skills, verbal and written and ability to follow instructions

    • Bilingual - English/Spanish preferred
    • Excellent listening skills, time management skills, and attention to detail 
    • Computer skills with proficiency in Microsoft Office software
    • Must demonstrate a pleasant, cordial and professional demeanor at all times
    • Available to work assigned shifts including evenings, weekends and holidays, based on business demands

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 







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