Hotel Granduca

  • Front Office Manager

    Job Locations US-TX-Houston
    # of Openings
    1
    Category
    Rooms - Management
  • Overview

    Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

     

    The Language of Luxury, Service and Serenity

     

     

    The Front Office Manager is responsible for the successful oversight of the Front Office, PBX, Concierge and Valet. This position will ensure the perfect arrival and departure experience for our guests while  adhering to LHW and Hotel Granduca standards to exceed the expectations of our guests.

     

    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

    Responsibilities

    • Acknowledge feedback from guests and clients and address concerns as necessary
    • Work with HR to recruit, train and develop new hires to meet LHW and Hotel Granduca Brand standards
    • Provide effective leadership to the Front office department and promptly address and resolve employe issues
    • Maintain open communication with team and demonstrate willingness to assist in all areas as required
    • Ensure compliance all applicable laws, regulations and hotel policies
    • Prepare and conduct annual appraisals in a timely manner
    • Monitor hotel occupancy and manage staffing needs to minimize labor and maximize profitability
    • Maintain knowledge of hotel and area including rooms, rates, special offers and packages, amenities and facilities, events and occupancy
    • Recognize and acknowledge our VIPs, repeat and extended stay guests
    • Ensure service and product in Front Office areas meet or exceed Granduca Hotel and LHW standards
    • Develop  and update SOP's for department based on Granduca Hotels and LHW standards
    • Assist with check-in/check-out procedures and be available to support the Front Office team at all times
    • Act as an ambassador of the Granduca brand and practice the Core Values and 3 Steps of Service
    • Assist with annual budget preparation for the Front Office department and ensure departments stay within budget
    • Organize and conduct  daily/monthly/pre-shift department meetings as required
    • Attend and participate in required meetings
    • Maintain visibility in the Front Office and demonstrate willingness to assist guests in a prompt and courteous manner
    • Provide coverage or Night Audit team as required
    • Introduce the AYS system and train team to effectively perform functions
    • Schedule efficiently to minimize labor and maximize profit while adhering to all LHW and Hotel Granduca standards of service
    • Assist Front Desk, AYS, Valet and Concierge teams as required
    • Maintain ongoing communication with General Manager on all guest concerns and operational issues and follow up to ensure timely resolution
    • Effectively manage expenses through planning and purchase orders while adhering to the monthly forecast directives
    • Coordinate with Director of Revenue Management to develop annual up-sell strategies and targets for Front Office team
    • Maintain communication between Engineering, Front Office and Housekeeping to ensure smooth operation
    • Perform other duties as assigned

     

     

     

    Qualifications

    • Minimum High School Diploma or equivalent with College credits in Hospitality Management
    • Minimum of 3 years' managerial role in the Front Office of a full-service or luxury hotel
    • Experience with effective scheduling, training, coaching and conflict resolution
    • Must demonstrate a professional and cordial demeanor towards internal/external guests
    • Experience with Micosoft programs -  Word, Power Point, Excel. Maestro system a plus
    • Ability to interpret and analyze the STR Report and related revenue data
    • Knowledge of AYS system preferred
    • Excellent telephone and email etiquette and interpersonal skills
    • Excellent time-management and organizational skills and ability to multi-task
    • Ability to communicate effectively with management, internal and external guests from various ethnic background
    • Excellent command of English - verbal and written. Knowledge of Spanish preferred
    • Ability to lift/carry, push and pull at least 50 lbs. frequently
    • Must be able to use both hands, reach, bend, sit, stand, crouch, kneel, see, smell, and hear
    • Ability to work any shift, based on business demands including weekends, nights and holidays

     

    Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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