Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.
The PBX operator is responsible for answering and transferring all internal and external calls in accordance with established Hotel Granduca and LHW service standards, using proper telephone etiquette and a warm and cordial demeanor. The PBX Operator will respond to guests' requests and record and submit all In Room Dining orders in a prompt and professional manner.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.
Ensure guest confidentiality is maintained
Minimum high school diploma or equivalent
At least 1 year related experience in a full service or luxury hotel
Must possess clear, concise written and verbal communication skills and be able to communicate professionally and effectively with internal and external guests
Must be proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint.
Knowledge of Hotel PMS
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.