Hotel Granduca

In Room Dining Server

Job Locations US-TX-Houston
# of Openings
2
Category
In Room Delivery/Mini Bar - Servers

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

 

The Language of Luxury, Service and Serenity

 

The In-Room Dining Server is responsible for delivering food and beverage items and amenities to the hotel guests in a prompt, warm and courteous manner.

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

  • Answer phone calls in a timely and professional manner according to Hotel Granduca and LHW standards
  • Record details of guests' orders and enter into point of service (POS) system
  • Clean and polish glasses and silverware for table settings
  • Strive to exceed the hotel and LHW standards of service
  • Comply with  State, Federal, OSHA, health, Food Handlers', TABC regulations
  • Verify accuracy of orders before transporting food and beverage items to guests
  • Deliver food and beverage items to guests in a timely and cordial manner
  • Follow up with guests to ensure orders meet or exceed expectations
  • Remove dining trays, soiled linens and utensils from guest floors and service elevator areas throughout the shift
  • Maintain  knowledge of updated menu and beverage items, special offers and amenities, VIP's, occupancy, events
  • Responsible for posting room charges to the guests profiles
  • Maintain guest confidentiality and privacy

  • Suggest, describe and upsell menu and beverage items
  • Maintain an adequate inventory of supplies as required
  • Ensure all condiments and silverware are prepared and ready for use
  • Know the hotel, services, amenities and area
  • Maintain proper etiquette and deportment ccording to LHW and hotel standards
  • Maintain cleanliness in the Room Service area
  • Set up and prepare trays for delivery to guests
  • Learn and practice the Daily Core Values and 3 Steps of Service
  • Maintain ongoing communication with team, culinary and other departments
  • Ensure all side-work is completed before and end of shift
  • Maintain a warm, friendly and cordial manner in person and on the phone
  • Perform other duties as assigned

 

Qualifications

  • Minimum  high school education or equivalent required
  • One year of related experience in Room Service in a full-service or luxury hotel 
  • Ability to walk, stand, bend, crouch, push, pull and carry up to 30 lbs
  • Experience with Micros system (POS)
  • Must possess knowledge of food, wines and liquors

  • TABC certificate required

  • Food Handlers' certificate required
  • Ability to effectively communicate with individuals and groups from diverse backgrounds
  • Knowledge of hotel, services, hours of operation, facilities, local area,  attractions and events
  • Ability to follow instructions and respond to guests' requests in a timely manner
  • Excellent command and comprehension of English, both verbal and written

  • Must be able to follow written and verbal instructions
  • Bilingual - English and Spanish - preferred

  • Excellent organizational skills and ability to multi-task

  • Professionl demeanor and warm and engaging personality required
  • Must be able to work required  shifts including evenings, weekends and holidays based on business demand
  • May be required to work other shifts occasionally to assist with staffing needs

 

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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