Hotel Granduca

Overnight In Room Dining Server

US-TX-Houston
# of Openings
1
Category
In Room Delivery/Mini Bar - Servers

Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

 

The Language of Luxury, Service and Serenity

 

The overnight In-Room Dining Server is responsible for delivering food and beverage items and amenities to the hotel guests in a prompt, warm and courteous manner.

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

  • Answer phone calls in a timely and professional manner
  • Record details of guests' order and enter into point of service (POS) system
  • Book reservations and respond to inquiries and special requests
  • Clean and polish glasses and silverware for table settings
  • Adhere to the hotel's standards and LHW standards of service
  • Comply with  State, Federal, OSHA, health, Food Handlers', TABC regulations
  • Verify accuracy of orders before transporting food and beverage items to guests
  • Deliver food and beverage items to guests in a timely and cordial manner
  • Remove dining trays, soiled linens and utensils from guest floors and service elevator areas throughout the shift
  • Maintain  knowledge of updated menu and beverage items
  • Responsible for posting room charges to the guests profiles
  • Maintain guest confidentiality and privacy

  • Suggest, describe and upsell menu and beverage items
  • Maintain an adequate inventory of supplies as required
  • Ensure all condiments and silverware are prepared and ready for use
  • Know the hotel, services, amenities and area
  • Maintain cleanliness in the Room Service area
  • Set up and prepare trays for delivery to guests
  • Learn and practice the Daily Core Values and 3 Steps of Service
  • Maintain ongoing communication with team, culinary and other departments
  • Ensure all side-work is completed before the end of shift
  • Perform other duties as assigned

 

Qualifications

  • Minimum  high school education or equivalent required
  • One year of related experience in Room Service, preferably in a full-service hotel
  • Ability to walk, stand, bend, and carry/push up to 30 lbs
  • Experience with Micros system (POS)
  • Must possess knowledge of food, wines and liquors

  • TABC certificate required

  • Food Handlers' certificate required
  • Excellent command and comprehension of English, both verbal and written

  • Bilingual - English and Spanish - preferred

  • Must be able to work required overnight shifts including weekends and holidays based on business demand
  • May be required to work other shifts occasionally to assist with staffing needs

 

Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed