Hotel Granduca

F&B Host/Hostess

US-TX-Houston
# of Openings
1
Category
Restaurant Host/Hostess

Overview

 

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston that has the honor of being a part of the Leading Hotels of the World.  Located in the heart of Uptown/Galleria area, our unique hotel is reminiscent of a private Italian villa, consisting of 122 spacious rooms and luxury suites, a well equipped fitness center and an outdoor pool. Relax with friends and enjoy the live music in our exotic Bar Malatesta or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.

 

The Language of Luxury, Service and Serenity

 

 

The Host/Hostess greets and seats the guests in the restaurant, bar and veranda areas and assists in creating a memorable dining experience for our guests. 

 

  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

  • Greet and and seat guests  in a warm and welcoming manner in all outlet areas
  • Escort guests to the assigned table and introduce the server
  • Ensure menus and work area are maintained in a clean and organized manner
  • Maintain communication with management, servers, and kitchen staff

  • Monitor and update restaurant activity in OpenTable to determine seating and dining flow
  • Assist F&B team with clearing and resetting tables, as needed
  • Respond to guest inquiries in a timely, friendly and efficient manner
  • Maintain updated knowledge of special offers, beverage and menus items in all F & B areas
  • Answer phone within 3 rings and provide accurate information and timely follow up to guests' inquiries and requests
  • Record F&B reservations and communicate to F&B and culinary team
  • Immediately communicate all guests' complaints and concerns to department manager for timely resolution
  • Practice the 3 Steps of Service and Daily Core Values to exemplify the culture of Hotel Granduca
  • Maintain a professional and pleasant demeanor to internal and external guests
  • Understand and learn the hotel, services, amenities and the surrounding area
  • Perform other duties as assigned

 

Qualifications

  • Minimum requirement high school education or equivalent
  • One year of related experience in a full service hotel or fine dining resaurant
  • Ability to walk, stand, bend, and carry up to 10 lbs.
  • Must possess knowledge of food, wines and liquors

  • TABC certificate required

  • Food Handlers' certificate required
  • Experience with OpenTable and Micros preferred
  • Must be able to work any shifts including weekends and holidays

  • Possesses excellent command of English, verbal and written

  • Bilingual - English and Spanish - preferred

  • Must adhere to hotel policies and standards

  • Must demonstrate a pleasant, friendly but cordial demeanor

 

 Hotel Granduca Houston is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

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